Reference

ciputra888 Privacy Policy for Your Account

Our ciputra888 Privacy Policy explains what we collect when you create an account, sign in from a phone or desktop, and use DANA, OVO, GoPay or QRIS.

ACCOUNT DATACOOKIE CONTROLDANA / QRIS RECORDSREQUEST HELP
ciputra888 ciputra888 Privacy Policy for Your Account
CONTACT ROUTES

Get Policy Help Near Your Account

Questions about this Privacy Policy should be sent through the support route shown inside your account area.

Policy questions Use the support contact linked from your account page to ask how we collect…
Wallet records For DANA, OVO, GoPay or QRIS questions, include the relevant transaction reference and account…
Account access If a phone or desktop sign-in is challenged, contact us from the account support…
DATA CONTROL

What We Do With Account Details

Clear handling rules matter when your account connects identity, device and wallet records. Our Privacy Policy separates information needed for access and payment matching from optional browser storage, and it gives you…

Collected details

We may handle your account contact, verification fields, sign-in history, device signals and payment references from DANA, OVO, GoPay, QRIS, bank transfer or virtual account use.

Purpose of use

We use these records to provide account access, match payment status, detect unusual sign-ins, answer support requests and meet duties that apply where local law permits.

Cookies

Cookies and similar browser storage can keep a session active or remember a setting. You can manage browser permissions, though some account steps may then need to be repeated.

Account security

Before account access, we may compare your phone verification, sign-in device and recent account signals. This helps us investigate unusual activity without asking for your wallet password.

Retention periods

We keep each category only as long as needed for its stated purpose, account support, dispute handling or applicable legal duties, then remove or anonymise it when appropriate.

Your requests

Ask us to explain, correct or remove eligible details through the account support route. We may confirm account ownership before changing records or responding to a data request.

Privacy Policy Answers for ciputra888

The questions below cover the points Indonesian account holders most often raise before opening an account or linking a wallet. Each answer refers to this Privacy Policy and the account steps we use for access, payment matching and data requests.

It covers account details, phone verification, sign-in and device records, cookies, payment references, support requests, retention and your options to ask for access, correction or removal.

No. We may receive a payment reference and status needed to match an account transaction, but this Privacy Policy does not make us a reader of unrelated DANA or QRIS wallet content.

Device and browser signals help us recognise an account sign-in, investigate unusual access and protect phone verification. A login from a new phone may receive an additional security check.

Send a request through the support contact linked inside your account area. Tell us which record needs correction or removal, and we may confirm ownership before acting.

We retain each record for the time needed for its purpose, support, disputes or legal duties. The period can differ by record type, after which we remove or anonymise it.

You can adjust cookie permissions in your browser. Refusing some cookies may sign you out or require repeated account steps, while records required for security and payment matching may still be handled.

Yes. Eligibility, access and certain data requests depend on local law. We assess your request against applicable rules and explain any limit through the account support route.